FAQ's

Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to aunzoyeofficial01@gmail.com & social media

How can I place an order?

Select the Article: Carefully read the details and description of the item you wish to purchase. If you encounter any issues, feel free to contact our customer service representative.

Choose Quantity: Select the desired quantity and click on "Add to Cart". If you want to continue shopping, use the same process to add more items to your cart.

Shopping Cart: Click on the shopping cart icon at the top of the page and then click "Proceed to Checkout".

Fill in Your Details: Enter your email address. If you want to receive news and offers, check the box that says "Email me with news and offers".

Shipping Details: Select your country, and enter your name, full address, city, postal code, and phone number.

Select Payment Method: Choose your preferred payment method.

Complete Order: Click on "Complete Order" and wait for the confirmation. Review the order summary and note your order number.

Note: If you do not understand these details, you can also place your order by contacting us on our customer service WhatsApp.

Do I need to have an account with you to place an order?

You can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us, making your shopping experience with Aunzoye seamless.

How can I update my Shipping/Billing details?

To update your email address, phone number, name, or shipping address, you can contact our representative via our social media pages or our customer service WhatsApp number and request to change your details.

I did not receive any Sales order summary, what does that mean?

A sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with Aunzoye. You should call our customer support number to confirm.

How will I know that my order has been placed?

Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time. However, the order would be shipped only when payment verification is complete (in case of online payments).

How can I check the status of my order?

If you want to check the status of your order, please contact us through our social media accounts or our customer service WhatsApp number.

Can I cancel my order?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order and places a new order. You can call our customer care number or contact us via WhatsApp or Instagram to cancel your order.

Is my personal information kept secure?

All payment and shipping data presented by our clients is kept secure and classified. Just approved personnel have the privilege to access this data. At no time will we share, lease or offer your own data without your consent.

What are cookies and why should I know about it?
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties. We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.